Call Centers

Call Center Applications

A full-fledged custom-built call center application with the latest and most efficient features. Shaqodoon’s IVR and Applications provide standard information and direct access to call center agents. This facilitates connection and ease of communication for everyone involved.

  • Call Control

    This feature refers to the functionality of handling a phone call, whether the call is being put on hold, transferred, or hung up.

  • Call Queues

    This allows incoming users’ calls to be queued, and can be be monitored on the call center dashboard. 

  • Call Recording

    Callers can leave voice messages when all lines are busy. This way, nobody misses a chance to get in contact with partners.

  • Dashboard

    An online interface to monitor and keep track of the number of calls received, the number of calls in queue, the average abandonment time, the longest wait time, and generates informed and detailed reports. 

  • Call Conferencing

    Users can invite other registered users and agents to join a live call. This can streamline communications by allowing many callers to communicate at once.

Explore News & Projects Featuring Call Centers

CREATE News and Updates
SOLNAC HIV/AIDS Information Call Centre
SOLNAC HIV/AIDS Information Call Centre

According to UNAIDS, there is "a serious lack of understanding and awareness of basic information on HIV within Somali populations", which is why Shaqodoon - with its technology experience - has established an IVR HIV/AIDS Call Center (short code 328) empowering beneficiaries to access reliable information about the HIV/AIDS or directly call the commission through dedicated call agents to get referrals or other services provided by the commission and its partners.

Read More →
CREATE Project Listing
Xogsiiye Business Information Line
Xogsiiye Business Information Line

The Somaliland government through support from World Bank has been trying to establish a One-Stop-Shop for business registration to make the process of registration seamless.

Read More →
Covid-19 Helpline, Pandemic Support, Spread Prevention, Protection Support (COVID Call Center)
Covid-19 Helpline, Pandemic Support, Spread Prevention, Protection Support (COVID Call Center)

A COVID-19 call centre in Hargeisa providing a two-way communication system is encouraging the community to engage and call the centre whenever they need any information or feel sick.

Read More →

Call centres - simplify complex info for users

Whether it’s helping entrepreneurs distill complex information about how to start a business, or assisting in curbing infections during the Covid-19 pandemic - call centres play a vital role in helping people to access information that will help them navigate complex environments. If your project is addressing a highly complex process, we can build a call centre to help meet the need as effectively as possible.