IVR Services

Interactive Voice Response (IVR) Services

In a country like Somalia/land, where literacy is low, IVR is a great way to connect with people who have limited reading and writing abilities. Mobile voice reaches everyone in Somalia and Somaliland, enabling effective communication regardless of internet access.

  • Information Source

    The fastest, most efficient way to get up-to-date information via a single call. Calls can be targeted by region or other demographic parameters.

  • Voice Broadcast

    Broadcast pre-recorded voice messages to recipients; this can include transmissions about weather, tips for increasing farming efficacy, and other important information.

  • Surveys and Polls

    Broadcast and conduct surveys via IVR, allowing call recipient to take part in surveys while on the call and enables responses regardless of literacy level.

  • Two-way Voice Communication

    The two-way communication channel allows callers to speak directly with partners or automated voice prompt system. This encourages cohesive and timely feedback.

  • Multiple Language Options

    The IVR applications Shaqodoon provides are available in different languages and dialects. This makes IVR accessible for people of different age groups, gender, ethnicity, and other demographics. 

Explore Projects Featuring IVR Technology

CREATE Project Listing
RFSS: Riverine & Pastoral Food System Strengthening

This project aims to improve the livelihoods of vulnerable households by focusing on sustainable agricultural practices, better market integration, and enhanced disaster resilience. The initiative includes developing the MDALAG, increasing access to agricultural inputs, and providing training on climate-resilient practices.

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SomReP: Consolidating Resilience Gains in Somalia

Contribute to the resilience vulnerable Somali people, through enhanced food security, sustainable livelihoods and strengthened disaster risk management capacities in SWS by 2023.

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Mobile Aggregator Services

A robust SMS gateway that connects its SMS applications to all Somali telecommunications companies, using the service to have direct access to beneficiaries, attending to community needs.

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Mobile Aggregation Service (SMS)

The aim of the project is to create an innovative and suitable alternative to information sharing to the public integrating Radio and Telecom through the use of mobile phones.

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Market Information System (MIS)

Links Shaqodoon with the local business community, other potential employers and encourages youth to inculcate an entrepreneurial culture through entrepreneurship and financial literacy.

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SMS/Voice based Beneficiary Feedback Service Provision

As a result the Stability Fund set-up in partnership with Shaqodoon SMS and voice beneficiary feedback system in order to solicit targeted feedback from beneficiaries and the community.

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One-Stop–Shop (OSS) Centers

Use SMS-based platform to connect young people directly with jobs, internships and training opportunities, while around 300 private sector employers will participate in an employment platform.

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Xogsiiye Business Information Line

The Somaliland government through support from World Bank has been trying to establish a One-Stop-Shop for business registration to make the process of registration seamless.

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Covid-19 Helpline, Pandemic Support, Spread Prevention, Protection Support (COVID Call Center)

A COVID-19 call centre in Hargeisa providing a two-way communication system is encouraging the community to engage and call the centre whenever they need any information or feel sick.

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SMS/IVR Feedback Service

SMS/IVR Feedback Service. To hear the voices of beneficiaries using a toll free three digital number connected to all Telecommunication companies in Somalia.

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Our partners can add IVR to projects to maximize impact and gain valuable insights.

Some examples of how our partners have used IVR

  • Community response mechanism

  • Community feedback

  • Mobile learning

  • Voice/SMS broadcast for instant messaging

  • Voice/SMS based polling and survey, instantly reaching thousands.

  • Audio based Entrepreneurship programs for rural youth

  • Mobile Health for pregnancy tracking, advice, and information

  • SIP connectivity to third party applications

  • SMS Gateway connectivity to third party application

  • SMS based School attendance system

  • SMS/Voice Job notifications

  • Market information systems for farmer, pricing UpToDate information on prices.

  • Radio listener engagement through SMS/IVR interactions and radio program feedback

  • Call center applications, connecting health agents and concerned public members

  • IVR/Computer based reporting on election malpractice