According to UNAIDS, there is "a serious lack of understanding and awareness of basic information on HIV within Somali populations", which is why Shaqodoon - with its technology experience - has established an IVR HIV/AIDS Call Center (short code 328) empowering beneficiaries to access reliable information about the HIV/AIDS or directly call the commission through dedicated call agents to get referrals or other services provided by the commission and its partners.